Whether you tagged in the community support team, PMd an editor or on-site staff member or sent in a contact form, you should note these teams are not a part of Flamedeer and can't help you with your question.
You can find the answers you're looking for in this knowledge-base; just type your query into the search bar. The community will also be happy to answer any general questions about the game; you can ask those in the dedicated game thread.
If you've encountered a bug, please take a screenshot of the error message; you can then submit a feedback thread and share details of the bug including the type of device you're using and the action you were taking when you encountered the issue.
If you need clarity on the rules, take a look at the Game Terms & Conditions
If you'd like to know how to play, take a look at the related articles at the bottom of the screen :)