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I found a Gold Reindeer but my prize has not yet been confirmed. Is this normal?

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I found a Gold Reindeer but my prize has not yet been confirmed. Is this normal?

Last updated on 07 Nov, 2025

Do not worry! Winnings are manually checked and approved and the process can take up to a few days.

If you find a gold but haven't heard anything, we'll be in touch soon!

Once your winning has been approved, depending on the nature of the prize, you will receive a message from us containing either a code to be used directly on a merchant site, or a link to download an electronic gift card, or a link to a Google form where you can give us your postal address so we can send out your prize.

 

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